Important Information

Financial Services Guide (FSG)

The Swaggle Insurance Financial Services Guide (FSG) is designed to help you make an informed decision about whether to use the financial services we can provide to you.

The FSG contains information about:

• the financial services we provide;
• how we and others are remunerated in relation to those services;
• how complaints are dealt with;
• how we respect your privacy; and
• how to contact us.

If you decide to take out a Swaggle Insurance product, you will also receive a Product Disclosure Statement which contains important information about the product to help you make an informed decision.

• Download the Pet Insurance Financial Services Guide

If you require further assistance, please email us petinsurance.enquiries@swaggle.com.au

Privacy

Swaggle and the insurer are committed to ensuring the privacy and security of your personal information.

Information about how Swaggle collects and handles information about you as our customers, visitors to our website, apps, social media and other digital services is available below:

• Swaggle Privacy Policy

Standard underwriting criteria apply. Swaggle Pet Insurance is issued by Guild Insurance Limited (ABN 55 004 538 863, AFSL 233791) (Guild). CGBV1 Pty Ltd (trading as: Swaggle) is an authorised representative (AR 001306894) of Guild, and receives commission for each insurance policy sold. Any advice provided is of a general nature only and does not take into consideration your objectives, financial situation or needs. Before acting on any advice you should consider its appropriateness. You should read the Product Disclosure Statement and Target Market Determination before deciding whether to acquire an insurance policy.

For details about how Guild handles personal information in relation to Swaggle Insurance policies, please see:

• Guild Privacy Statement for Swaggle Pet Insurance
• Guild Privacy Policy

Family and Domestic Violence Support

Swaggle Insurance and our underwriter Guild Insurance, are committed to providing support for our customers who are experiencing family or domestic violence.

If you are affected by family or domestic violence please see the relevant links below for more information on the support available to you, including options for financial assistance.

• Guild Insurance Family and Domestic Violence Policy

If you feel more comfortable, you can call our contact centres.

• Pet Insurance – 1300 738 730


Support Services

There are several free services and hotlines available to help those suffering from family and domestic violence. If you ever feel threatened or in danger, please call emergency services on 000.

• 1800 RESPECT 1800 737 732 – free and confidential counselling, information and referral service for family and domestic violence support available 24/7
• Lifeline 13 11 14 – free crisis and suicide prevention services available 24/7

General Insurance Code of Practice

Our underwriter, Guild Insurance, is signatory to the General Insurance Code of Practice (Code).

The Code aims to be a positive influence across all aspects of the general insurance industry including product disclosure, claims handling and investigations, complaints, relationships with people who are experiencing vulnerability and reporting obligations.

Insurers’ compliance with the Code is monitored and enforced by the Code Governance Committee which is an independent body.

For more information on the General Insurance Code of Practice and the Code Governance Committee visit the website.

Product Development and Distribution

For details on our underwriter, Guild Insurance's approach to product development and distribution, please see:

• Guild Insurance Product Design and Distribution Obligations