Shipping
How much does delivery cost?
Great news! Standard shipping is on us for orders over $49 for metro areas. Don't worry if you don't hit that mark shipping costs are based on your order's weight, and we'll calculate it for you at checkout.
For our regional friends, orders under 2kg are charged at a flat fee of $7.95. For orders over 2kg, shipping costs will be calculated based on the weight of your haul of pet goodies.
Need your Swaggle in a hurry? We've got express shipping too!
You can see a summary of our delivery options and expected costs and timeframes for each below. Delivery method can be selected at checkout.
Standard Delivery
At Swaggle, we are pleased to offer standard delivery to all of Australia. You can see our expected costs and timings based on where you live below.
| Service areas | Delivery time | Pricing | |
|---|---|---|---|
| VIC | Metro | 2–4 days |
Free for orders over $49, otherwise standard shipping applies. Enter your postcode at checkout to calculate shipping. |
| Regional | 3–5 days | Orders under 2kg are $7.95, otherwise standard shipping rates apply. Enter your postcode at checkout to calculate shipping. | |
| NSW | Metro | 2–4 days |
Free for orders over $49, otherwise standard shipping applies. Enter your postcode at checkout to calculate shipping. |
| Regional | 3–6 days | Orders under 2kg are $7.95, otherwise standard shipping rates apply. Enter your postcode at checkout to calculate shipping. | |
| ACT | Metro | 2–4 days |
Free for orders over $49, otherwise standard shipping applies. Enter your postcode at checkout to calculate shipping. |
| Regional | 3–6 days | Orders under 2kg are $7.95, otherwise standard shipping rates apply. Enter your postcode at checkout to calculate shipping. | |
| QLD | Metro | 2–6 days |
Free for orders over $49, otherwise standard shipping applies. Enter your postcode at checkout to calculate shipping. |
| Regional | 3–14 days | Orders under 2kg are $7.95, otherwise standard shipping rates apply. Enter your postcode at checkout to calculate shipping. | |
| SA | Metro | 2–4 days |
Free for orders over $49, otherwise standard shipping applies. Enter your postcode at checkout to calculate shipping. |
| Regional | 3–6 days | Orders under 2kg are $7.95, otherwise standard shipping rates apply. Enter your postcode at checkout to calculate shipping. | |
| TAS | Metro | 2–5 days |
Free for orders over $49, otherwise standard shipping applies. Enter your postcode at checkout to calculate shipping. |
| Regional | 3–7 days | Orders under 2kg are $7.95, otherwise standard shipping rates apply. Enter your postcode at checkout to calculate shipping. | |
| WA | Metro | 4–6 days |
Free for orders over $49, otherwise standard shipping applies. Enter your postcode at checkout to calculate shipping. |
| Regional | 5–11 days | Orders under 2kg are $7.95, otherwise standard shipping rates apply. Enter your postcode at checkout to calculate shipping. | |
| NT | Metro | 4–7 days |
Free for orders over $49, otherwise standard shipping applies. Enter your postcode at checkout to calculate shipping. |
| Regional | 4–15 days | Orders under 2kg are $7.95, otherwise standard shipping rates apply. Enter your postcode at checkout to calculate shipping. | |
Express Delivery
Does your pet pal need something faster than usual? We are pleased to be able to offer our customers Express Shipping. Expected timeframes are below.
| Service areas | Delivery time | Pricing | |
|---|---|---|---|
| Order before 11am (AEST) Monday–Friday and it ships same-day | |||
| VIC | Metro | 1–2 days | Enter your postcode at checkout to calculate shipping. |
| Regional | 1–3 days | ||
| NSW | Metro | 1–3 days | Enter your postcode at checkout to calculate shipping. |
| Regional | 2–4 days | ||
| ACT | Metro | 1-3 days | Enter your postcode at checkout to calculate shipping. |
| Regional | 2-4 days | ||
| QLD | Metro | 1-4 days | Enter your postcode at checkout to calculate shipping. |
| Regional | 2-5 days | ||
| SA | Metro | 1-4 days | Enter your postcode at checkout to calculate shipping. |
| Regional | 2–5 days | ||
| TAS | Metro | 1-3 days | Enter your postcode at checkout to calculate shipping. |
| Regional | 2-5 days | ||
| WA | Metro | 1-3 days | Enter your postcode at checkout to calculate shipping. |
| Regional | 3-7 days | ||
| NT | Metro | 3-5 days | Enter your postcode at checkout to calculate shipping. |
| Regional | 4-6 days | ||
Frequently Asked Questions
Can't wait to see your pet's tail wag or hear that happy chirp? We get it! Once you've hit 'Order,' our Swaggle team goes full throttle. You can expect your pawsome package to land on your doorstep within the expected delivery timeframe you see at checkout alongside your delivery options.
Not home? No worries!
All of our deliveries are with Authority to Leave.
So, if you are not home, and the delivery driver can find a safe place to leave it in, they will. If they can't find a safe place to leave it in, or cannot access your property, they will take your items to your local post office or contact you for re-delivery.
If your order has not shipped, contact our team at support@swaggle.com.au and we will hop to updating your order.
Should you wish to change your address for all future orders, you can do so directly from your dashboard here.
When you arrive, head to 'My Account' in the top-right corner of the Swaggle website. Click on 'Account Details' in the dropdown. Then, head to 'Addresses' on the left. Here you will see your old address. Simply click 'Edit' and pop in your new details. Be sure to hit 'Save' to make sure it all sticks.
When you're checking out, our system works its magic to calculate the delivery time for express shipping based on where you live. So, no need to stress! You'll get to review and pick the express shipping option that works best for you during checkout.
Expecting a delivery?
The journey from our store to your door, keep an eye on it in real-time.
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